Refund policy
Jewelry Waterfowl Cancellation & Refund Policy
Every single item at Jewelry Waterfowl is custom made-to-order just for you as soon as you place your order. Because we do not hold physical inventory or a warehouse of pre-printed stock, we do not accept standard returns or exchanges for buyer's remorse or incorrect size selection. Please review the size charts on our product pages carefully before finalizing your purchase.
Damaged, Defective, or Misprinted Items
If your gear arrives damaged, misprinted, or with any manufacturing defects, we will replace it immediately at absolutely no cost to you.
If your gear arrives damaged, misprinted, or with any manufacturing defects, we will replace it immediately at absolutely no cost to you.
To file a claim for a replacement item, please follow these steps:
- Contact us via email at jewelrywaterfowl@gmail.com within 7 days of your item's delivery date.
- Include your Order Number in the subject line.
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Attach a clear photo showing the damaged area, misprint, or defect.
Important Note on Shipping Items Back
Please DO NOT mail any items back to the return address listed on your shipping package, and do not attempt to mail items to us without contacting customer support first. Unauthorized returns cannot be tracked or processed and will not be eligible for a replacement. Once we verify the photo of your damaged item via email, a brand-new replacement will be printed and shipped directly to your door.
Please DO NOT mail any items back to the return address listed on your shipping package, and do not attempt to mail items to us without contacting customer support first. Unauthorized returns cannot be tracked or processed and will not be eligible for a replacement. Once we verify the photo of your damaged item via email, a brand-new replacement will be printed and shipped directly to your door.